General Guest Terms and Conditions

• The primary guest must be at least 18 years of age to be able to check into the hotel.
• Guests must present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are ID, Driving License and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.
• An extra bed will be provided for double-occupancy bookings at an additional charge.
• Pets are not allowed on the hotel premises.
• Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
• Guests shall be liable for any damage, except normal wear and tear, to hotel assets. The deposit amount shall not be refunded in such cases. Guests shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
• Guest Rooms found with waste strewn around, in complete disorder, and/or "trashed" will be subject to a maintenance deep cleaning fee, administration fee and/or third party fees.
• Damage to rooms, fixtures, furnishings, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
• Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, and blankets, resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
• Certain policies are booking specific and are informed to the customer while making the booking.
• All our rooms are non-smoking rooms. If smoking occurs during your stay, a $100 Cleaning Fee will be billed to your account.
• As we continue to strive to improve our services, Regal Réseau Hotel and Spa may reach out to guests to get feedback on their experience through calls or messages during the stay.

Child Policy

Children below 5 years – Free of charge on existing bedding

Children between 6-11 years (up to a maximum of 02 children) sharing parents' room – 50% on meal rates only on existing bedding

Above 12 years will be considered as an adult.

No In-Room Party

Regal Reseau Hotel enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. The Registered guest(s) are responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more "people" not listed on the Guest Registration Form after 10:00 P.M., your stay will be considered a party.

In Case of Emergency or Fire

Please notify the front desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door.

Fire Safety Policy

The hotel is fully equipped with smoke detectors and emergency evacuation plans on the back of the door in each guest room. Please review this important information.

Safety Deposit Policy

Safe deposit boxes are available in all rooms. The hotel will not be held responsible for the loss of money or valuable items left in the room. The deposits of guests’ goods in the safety deposit boxes at the hotel shall be not be deemed a deposit with the manager/hotel keeper of goods, safe custody as provided in the hotel keepers liability ordinance and a copy of which ordinance is exhibited in the hotel shall not be liable in any manner whatsoever for any loss of goods deposited in such safety deposit Box.

Booking Extension Policy

An extension of stay would be provided at the current room rates, subject to availability.

Current room rates can be different from the rates at which the rooms were booked.

Payment Policy

When booking, you will need to pay at least 50% of the booking amount as an advance to secure a confirmed reservation. Upon check-in, you will be charged the full amount for the nights you have reserved.

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. The hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

Cancellation Policy

Mid Stay Cancellations

During your stay, if you decide to shorten your booking, you will be charged for the nights you have originally reserved according to our cancellation policy.

On the Date of Check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Our standard check-in time is 2 PM, and you can check-in any time after that, till your reservation is valid.

Early Check-in and Late Check-out